RouteBot Docs Is Live: Everything in One Place
Our documentation site is live. From Getting Started to Operations, Routes & Services to Fleet Management—core workflows are now centralized at docs.routebot.com.
While building RouteBot, we focused on one thing above all else: shipping a product that works in real operations. As the product matured, a second need became obvious:
Knowledge can't stay scattered.
An email where we explained a feature, notes from an onboarding call, internal messages, a small-but-critical detail we mentioned during a demo—each one is valuable. But when that information is hard to find, teams slow down.
That’s why today we’re sharing an important milestone:
RouteBot Docs is now live
You can access the documentation here:
In this post, I’ll explain why docs matter, what’s included, how to use them effectively, and where we’re taking this next.
Why a documentation site?
In a mission-critical domain like route optimization and operations management, fast access to correct information matters just as much as the product itself.
- Operations teams: Answer “how do we do this step again?” in seconds.
- Leadership teams: Standardize processes and reduce internal dependency bottlenecks.
- Onboarding: Keep training materials accurate and up-to-date in one place.
- Support: Provide clear, linkable answers to recurring questions.
- Product development: Writing docs forces clarity—“how do we explain this workflow?” improves the product.
In short: Docs is RouteBot’s “second interface”—a layer that makes the product easier to adopt and faster to run.
What’s inside the docs?
We structured the docs around the most common real-world needs. In the menu you’ll see:
- Getting Started
- Schools & Companies
- User Management
- Routes & Services
- Operations
- Accounting
- Fleet Management
- Settings & Analysis
- Special Features
- Help & Support
This structure comes from one question: “Which team needs what information?” As RouteBot grows, docs will grow too—but we’ll keep the skeleton simple, accessible, and easy to reference.
How we recommend using the docs
You don’t have to read documentation like a novel. A better approach:
1) Start with your workflow, then go deeper
For example, if you’re setting up a new organization: start with organization structure, then user management, then routes & services.
2) Use it like a pre-operation checklist
If you have a heavy Monday morning rollout, sanity-check:
- Users & roles
- Service definitions
- Capacity & vehicle assignments
- Operations tracking
Docs exists to be a repeatable, up-to-date single source of truth.
3) Standardize via links
Instead of explaining the same thing repeatedly, share a canonical link and build a shared language across the team.
Who benefits the most?
Operations & planning teams
- Faster day-to-day execution
- Clear guidance in exceptions (last-minute changes, additional services, unusual scenarios)
- Fewer misunderstandings thanks to one canonical reference
Schools & companies (leadership side)
- More transparency in processes
- Clearer responsibility boundaries
- Faster onboarding for new staff
Support & customer success
- Faster answers to common questions
- Less back-and-forth
- Shorter time-to-resolution
The real shift: operational continuity
The true value of an operational system is not only that it works today—but that it can keep working with the same quality tomorrow. Continuity comes from:
- Clear, current documentation
- Standard workflows
- A shared language across teams
- Accessible support and guidance
Docs is a serious investment in RouteBot’s continuity.
The principles behind the docs
While writing the docs, we focused on:
- Practical clarity: “How” must be as clear as “why”.
- Role-based thinking: Admin, operations, support, accounting—each reads differently.
- Simple language: No unnecessary jargon; when terminology matters, we define it.
- Reference-first: Small, linkable pieces teams can share internally.
This comes directly from a reality we see in the field: even small ambiguity slows operations.
Is today’s docs the final version?
No—and that’s a good thing.
Documentation is living. As RouteBot evolves, the docs will evolve with it. We’ll also expand deeper coverage—especially in broad areas like Operations and Settings & Analysis.
What’s next for docs?
Here’s what we’re planning next:
- More example scenarios: end-to-end flows for schools and companies
- More step-by-step guides: screenshots and explicit “do this next” instructions where it matters
- A larger FAQ: quick answers to common questions
- Troubleshooting: “what should I do when…” playbooks
Take a look now
If you’re evaluating RouteBot or currently in a demo/onboarding phase, docs is a great place to build clarity quickly.
Start with Getting Started, then move into Routes & Services or Operations depending on what you’re working on.
Final note
We don’t see RouteBot as “just route optimization.” To us, RouteBot is a system that:
- Simplifies operations
- Speeds up teams
- Reduces error surface area
- Makes daily work measurable
—and docs is a major piece of making that system sustainable.
Your feedback matters. If there’s a topic you want covered, a workflow that feels unclear, or a section you think should be expanded—tell us. We’ll keep improving it.
One more time, here’s the link: